Sevierville Transmission Repair & Service

Jeremie Cutter of Vevay Indiana

"Great service! They took the time to listen to what my plans were for the truck and explained what they were going to do and answered all of my questions. I ended up having a problem with the tranny which was no fault of either party and there were no questions asked as to why ... it was just "bring it in and we'll get it fixed". It was fixed fast, too. A day and a half and I was going again. Very good for bringing it in just after noon and getting it back the next evening. Every time I called, someone has always answered or gotten back to me fast (within 1/2 hour) and I probably called 15+ times - from setting up an appointment to having questions to minor problems to getting it picked up. Hands down, grade A customer service! Thank you ALL!"

Virginia Simpson of Seymour Tennessee

"The people who work at Chips are very competent and friendly. They answered all my questions so that I could understand what work was being done. The waiting area is cozy and comfortable. On my latest visit to their shop I had to wait 5 1/2 hours before the work was done. That was not a surprise since that is simply how long that job takes. I brought my knitting and a good book and enjoyed conversation with the office manager and one of the customers. It was a good experience. I definitely recommend Chips. "

David Haas of St. Clair Shores Michigan

"While pulling our 10,000 pound 5th wheel from Michigan to the Smokey Mountains during the 2015 4th of July Holiday we experienced two different problems. The first was we lost first gear about 10 miles from our campground. I found Chips during a google search and used their online service schedule tool to schedule an appointment for Monday morning. Phil contacted me Saturday evening to notify me that I may not be the first appointment due to being closed so his employees could also enjoy the long Holiday weekend, but they would be able to help me as soon as possible Monday morning. Fifteen minutes after my arrival on Monday morning they had diagnosed the problem as a transducer, and begun working on the repair. An hour and a half later I was on my way! Our second problem happened while sight seeing in the Smokey Mountains National Park. The diesel engine in our truck just died it would not stay running more then 5 seconds at a time. I contacted Eric at Chips Transmission, he arranged a tow truck for us, and put me in contact with Terrell at Chips diesel repair. The tow truck arrived within 1 hour and had our truck to Chips prior to closing. The next day Terrell had diagnosed the problem as the fuel transfer pump, and had the repairs made by 11:00am! I can't say enough good things about the level of service and professionalism by ALL of the people at Chips who helped us out in a time of need, not once but twice in the same week!! Thank you, David Haas"

Randy McClure of Pigeon Forge Tennessee

"I just want to thank you very much for the 100% satisfaction and service that the whole staff has gave to me, my wife, and all my friends. Anytime I call I get to talk to a human not a recording. Thanks and keep up the good work."

Don Watson of Sevierville Tennessee

"On December 12, 2006, I was Christmas shopping in Sevierville and parked at one of the many outlets. Upon returning to my vehicle, I started the engine and placed the vehicle in reverse. As I gently accelerated to back out of the parking space, the vehicle did not respond as the transmission seemed to slip. The transmission suddenly caught and jerked into gear. I tried forward, reverse, and everything worked perfectly. However, my 2003 Ford Explorer does not have a stick to check the level, you must place the vehicle on a lift at a service station. I wanted to make sure the fluid levels was correct to prevent any future problems, so I visited several locations and asked to have the fluid level checked. One location told me they would not check the fluid, but they would hook me up for a diagnostic test for a substantial fee. I explained that the transmission was working fine, and I just wanted to check the fluid as a precaution. They still refused. The other locations were busy or told me they couldn't perform the service check on my transmission. Thinking I was going to have to drive to Knoxville or similar distance, I thought of Chip's Transmission repair shop in Sevierville. I went there and talked to Mr. Phil Sims. They had numerous vehicles being repaired, but Mr. Sims worked me into their schedule in a timely manner. They completed the check on my transmission, and did so at a very fair price. I mistakenly thought of a transmission shop as a location for repairs only. However, they perform repairs and many other functions as well. Many thanks to you Phil, for taking time out of your busy schedule to perform a small job for me. Next time I'm going to Chip's Transmissions first!"

Tracy Highsmith of Knoxville Tennessee

"I could not believe I finally found a transmission shop that was honest! I will return to Chip's for anything transmission related with my truck again & again. They are very well worth the drive from Knoxville. Thanks Chip's for doing it right the 1st time!"

Kathy Vale of Sevierville Tennessee

"I was very impressed with the friendly service at Chip's. I know I will come back to Chip's Transmissions with any car/truck problems that we may have. Smitty was friendly and very helpful. Kathy Vale - Sevierville, TN"

Bob Smiddy of Knoxville Tennessee

"I would like to take the opportunity to recommend Chip's Transmissions for your service needs. Chip is a straight forward, down to earth, honest, and reliable individual and he stands behind is work. I only wish I knew Chip long ago! Last year my truck transmission broke and I had my truck towed into the local transmission shop in middel Tennessee. one wee and $2,000 later I was on the road again, but nothing ever felt right. One day when I was out making a pick up for my store, it started to slip again, I had my truck towed in to Chip's Transmissions, and boy was i luck this time. After the major repairs I was back on the road again. I can really feel my gears shifting. You did a great job! you can trust Chip and you will be pleased with your repairs."

Joe Wilcox of Sevierville Tennessee

"Just a note to say thank you for the quick and dependable service you did on my wife's car. I was referred to you from a friend that also believes in you. I made the appointment to have my transmission filter changed and flushed before I went on a road trip back to Michigan to visit my family, you got me right in like you said you would do. You were good enough to take me back to work and pick me up when the job was done, this was a great service to me. You mentioned that you checked the tire pressure and belts and hoses which also helped put my mind at ease since I did not have the time to do it myself. You also mentioned something that I should keep an eye on about my transmission and when I got back to Michigan I followed up with a GM transmission specialist I had known for years and he agreed to what you had told me. I will recommend you to anybody looking for a Transmission Specialist and you will continue to do my work in the future. "

Russ Milbrodt of Massillon Ohio

"Our car is running great. No problems. Russ has checked the fluid level a couple of times - no leaking. I wanted to again thank you all for being so friendly and helpful. You did not have to do the extras - finding us a hotel room and a rental car. These extras plus your sympathetic and understanding attitude will always bring you repeat customers and a reputation to be proud of. You made a stressful situation a lot easier to deal with. You can be sure if we are in Tennessee again we will stop and say hello. Thanks again!"