Clutch Repair FAQChip's Transmissions welcomes you to our page with answers to some of the more frequently asked questions about auto clutches that our clutch specialists are asked by our customers in the greater Sevierville area that trust and rely on us for all their auto repair needs.
I can't say enough good things about the level of service and professionalism by ALL of the people at Chips who helped us out in a time of need, not once but twice in the same week!!
St. Clair Shores Michigan
David Haas of St. Clair Shores Michigan
"While pulling our 10,000 pound 5th wheel from Michigan to the Smokey Mountains during the 2015 4th of July Holiday we experienced two different problems. The first was we lost first gear about 10 miles from our campground. I found Chips during a google search and used their online service schedule tool to schedule an appointment for Monday morning. Phil contacted me Saturday evening to notify me that I may not be the first appointment due to being closed so his employees could also enjoy the long Holiday weekend, but they would be able to help me as soon as possible Monday morning. Fifteen minutes after my arrival on Monday morning they had diagnosed the problem as a transducer, and begun working on the repair. An hour and a half later I was on my way! Our second problem happened while sight seeing in the Smokey Mountains National Park. The diesel engine in our truck just died it would not stay running more then 5 seconds at a time. I contacted Eric at Chips Transmission, he arranged a tow truck for us, and put me in contact with Terrell at Chips diesel repair. The tow truck arrived within 1 hour and had our truck to Chips prior to closing. The next day Terrell had diagnosed the problem as the fuel transfer pump, and had the repairs made by 11:00am! I can't say enough good things about the level of service and professionalism by ALL of the people at Chips who helped us out in a time of need, not once but twice in the same week!! Thank you, David Haas"
Thanks for the great deal on a great transmission job!
Bob Zachar of Bartlett Tennessee
"You know, when you have to buy a transmission 400 miles from home, you're really "under the gun", because you know if a problem develops you sure aren't able to take it back easily. Fortunately for us, such a problem never arose. I don't think it's an accident that your work help up like it has. Quality is not an accident, it's a process that reflects directly on the person at the helm. Unfortunately for you, the distance between us prevents my bragging about the service I got to result in referred customers for you. Believe this; I have told the story about the broken transmission in the Smoky Mountains to a lot of people in Memphis. It usually comes up when someone remarks, "are you still driving that old Chevrolet"? "How many miles on it"? Of course when I tell them, "enough to get to the moon", they want to know if it's the original engine and transmission. On the issue of quality, let me share a quote from FedEx's Fred Smith. He was speaking to a large group of employees and basically said, "Satisfying the customer in this competitive world is not enough, we must DELIGHT them. Because although satisfied customers will probably stay loyal (emphasize probably), delighted customers multiply". Delighting customers means going above and beyond the industry norms, but the payback means the difference between survival and growth or demise. So much for rambling. I'm sure I speak for numerous customers who are also "delighted", but never took the time to say thanks. You know how it is, we're all so busy that we only tend to speak when it's something to complain about. Thanks for the great deal on a great transmission job!"
I was very impressed with the friendly service at Chip's.
Kathy Vale of Sevierville Tennessee
"I was very impressed with the friendly service at Chip's. I know I will come back to Chip's Transmissions with any car/truck problems that we may have. Smitty was friendly and very helpful. Kathy Vale - Sevierville, TN"
I will recommend you to anybody looking for a Transmission Specialist and you will continue to do my work in the future.
Joe Wilcox of Sevierville Tennessee
"Just a note to say thank you for the quick and dependable service you did on my wife's car. I was referred to you from a friend that also believes in you. I made the appointment to have my transmission filter changed and flushed before I went on a road trip back to Michigan to visit my family, you got me right in like you said you would do. You were good enough to take me back to work and pick me up when the job was done, this was a great service to me. You mentioned that you checked the tire pressure and belts and hoses which also helped put my mind at ease since I did not have the time to do it myself. You also mentioned something that I should keep an eye on about my transmission and when I got back to Michigan I followed up with a GM transmission specialist I had known for years and he agreed to what you had told me. I will recommend you to anybody looking for a Transmission Specialist and you will continue to do my work in the future. "
Not knowing a good mechanic while out of town is stressful, but the staff at Chips was quick friendly and knowledgeable, and their pricing is fair.
Taylor Mill Kentucky
Zach S of Taylor Mill Kentucky
"If you have any transmisson troubles while in the Gatlinburg Pigeon Forge area Chips Transmissions is the place to go. Not knowing a good mechanic while out of town is stressful, but the staff at Chips was quick friendly and knowledgeable, and their pricing is fair. "
I would not recommend any other transmission shop other than Chip's Transmissions.
Brenda Painter of Sevierville Tennessee
"My wife and I own a 17 year old truck that has a very rare transmission. After looking for nearly a year for a replacement we called Chip's as a last resort. As it turned out we should have called them first. They knew exactly what we were up against and had a solution in a short time. They were nearly 1/2 the price of what the dealership wanted or any other shop we checked. They also had the best warranty. We have been very pleased with the results. With one week left on the warranty the transmission began to act up a bit and again we took it to Chip's. After a short road trip they could find nothing wrong yet they knew I was not happy with it's performance. They had me to leave it overnight so they could check it again. It turned out to be going bad so again they did a complete rebuild with another warranty and did not cost us one penny. The truck runs like new again! Every time we have gone down to their shop they have made us feel as if we were important to them. Prompt service, very courteous and informative. As a retired ASE certified Master Mechanic, Chip has earned my respect and all of my family's business from now on. I would not recommend any other transmission shop other than Chip's Transmissions. "
Honesty & Integrity still mean something at your business.
Gabriella Sandoval of Newport Tennessee
"I am happy to say every once in a while a person or business comes along and restores my faith that there are competent decent people in the world. Chip's Transmissions and the people I know there have went beyond the call of duty ( and beyond my year warranty) to fix my transmission and vehicle. I would never hesitate to recommend or defend your workmanship and commitment to your clients. Sometimes you actually do get what you pay for, you may pay a little more at Chip's Transmissions, but you get a lot more at Chip's Transmissions. Honesty & Integrity still mean something at your business."
Chip's technicians were highly trained folks. Thanks, Chip's for being there!
Gary Swartz of Sevierville Tennessee
"It was our first experience at Chip's. We called to check their prices and to see how soon we could have our RV checked and serviced. When we got done talking to them we felt better that our RV was getting in the next day for service. So it would be done prior to our trip to Tucson, Arizona. The RV was done ahead of time with needing only a routine service, since nothing was found during their inspection. Everyone there at Chip's was very friendly, like you were family. They answer all questions and told you all that was done on the RV. I have told my friends about Chip's and their excellent service and price. Speaking of price check what it will cost you to take it to your RV repair shop and then check Chip's you will be happy you called them. Chip's also had me done by the next day. RV center-two to three weeks to just get a date to bring it in. Chip's technicians were highly trained folks. Thanks, Chip's for being there!"
I don't know the name of the people who referred us to you, but he said he had always heard you were the best. We made the trip home fine. The car runs as good or better than it did.
Doris Guy of Laurel Mississippi
"I've never broken down on a trip before. In the 25 years I've been going to Pigeon Forge, Gatlinburg area, I've never been in a situation like that before. Thanks to you, you made it a little easier to trust strangers. I don't know the name of the people who referred us to you, but he said he had always heard you were the best. We made the trip home fine. The car runs as good or better than it did. Thanks again for all you did for two old people. We will stop in to see you if we ever get back that way. Thanks again and God bless."
Thanks for your excellent service, being so professional, so kind and so courteous.
Rockey Poeta of Sevierville Tennessee
"Thanks for your excellent service, being so professional, so kind and so courteous. We feel like we have met new friends. You do everything...like perfect. Thanks again! Rockey & Gerry Poeta - Sevierville, TN"